Topeka man says he’s struggling with KanCare

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A Topeka man says he’s having issues getting medical equipment with his KanCare coverage.

Daniel Hiles and his partner, Albert Jones are busy men, but not with business meetings, with medical appointments.

“We rely on KanCare for medication and doctors visits and durable medical equipment and so far it’s been lackluster,” Hiles says.

He adds they’re having trouble getting supplemental equipment for Jones’ CPAP machine, which he uses for sleep apnea, because the pharmacy claims the state is behind on payments.

“They said well, if the state doesn’t pay these invoices, we’ll have to send out a truck to come pick up your medical equipment, unless you have the money to pay for it out of pocket,” Hiles adds.

It’s an issue KanCare Ombudsman James Bart says he has received a few calls about, but can’t address in a broad way.

“There are so many variables involved in most situations that it requires listening, collecting data and collaborating with folks that address individuals concerns,” Bart says.

Bart has answered 1,700 calls since KanCare went into effect January 1st of this year.

“It’s a transition and transition is difficult for everyone, whether it’s the provider, be it the consumer, be it the ombudsman, be it anyone in the process of a change such as this and I think the folks just really a natural reaction is apprehension and I think the next hopefully natural reaction is to seek answers,” Bart says.

It’s a process Bart says is effective – but Hiles and Jones say is easier said than done.

Bart says there should be no coverage changes in the new KanCare system, so anyone experiencing that should reach out for answers.

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