Bank gets aggressive with protection after recent scams

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A bank in Kansas is getting more aggressive in its efforts to keep customers’ money safe.

This comes after a series of credit and debit card fraud reports last month.

President of CoreFirst Bank, Kurt Kuta, says the bank is working to make sure scams don’t hit customers again, but admits that can sometimes mean an inconvenience.

“I’ve had a couple of anniversaries jeopardized, if you will, as far as certain gifts because evidently I don’t go to a certain type of store for jewelry enough and that was an unusual transaction,” Kuta says.

Whether it’s an expensive gift, an out-of-state purchase or over-the-phone transaction, Kuta knows from personal experience they can draw red flags.

“Certain types of transaction, certainly starts to ratchet up the alert,” Kuta says.

After a series of fraud incidents that hit several major banks in Kansas last month, he says his staff has recently become even more aggressive.

“If there has been a higher level of unfortunate activity, when our people take a look at some of those alerts, they’ll be more sensitive to it and in some cases they’ll be more aggressive,” Kuta says.

That could mean cancelling the card, even if it turns out the purchase is legitimate.

“We don’t look forward to making those calls, but interestingly enough, most of the customers that get the call are very thankful and they’re very appreciative that they have someone at the bank or in this case, several people, that are looking out for them,” Kuta says.

Customers can minimize their own chance of having a card cancelled because of an unusual transaction.

“If you know you’re going to travel or if you do a major purchase, and that’s really outside of what you normally do, what I would recommend for customers to do is to call their bank, call their credit card provider and say, look, I’m going to be traveling on these dates to this location, please allow some more flexibility so I can use your card,” Kuta says.

The Vice President of the Kansas Bankers Association says this isn’t something all banks are necessarily doing. He says any decisions regarding security are up to each individual bank.

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