Water utility scam reported in Topeka

TOPEKA, Kan. – The City of Topeka is warning customers of a possible door-to-door scam involving water utilities.

Friday the City received a report of two men going to the door of a southwest Topeka home, saying the resident’s water would be shut off if the resident didn’t call someone to make a payment, or pay the men in person.

It is important to remember the City of Topeka does not collect money in the field.  City utility payments can be made only through the following ways:

  • In person at the City’s Holliday building, 620 SE Madison
  • By mailing a payment to the City with the customer’s statement
  • Online through topeka.org
  • By calling only one phone number: (785) 368-3111.

Those who may have experienced this door-to-door scam are encouraged to report the incident to Topeka Police.

It can be disconcerting when someone confronts an unsuspecting resident in these situations, so residents can keep calm with these tips:

  • When someone does come to the door, for whatever sales pitch, talk through the screen/storm door, to prevent giving the person access to the interior of the house.
  • Check for story consistency.  Make sure who they work for matches the uniform they are wearing.  Ask for a work picture ID.  Tell the person no decision will be made right then and there – and that you’ll call the agency/organization the next business day.
  • When things don’t feel right, call Topeka Police with a description of the people and events.

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