Utility customer disconnect protection ends Tuesday

TOPEKA, Kan. (AP) — A state agency is reminding utility customers who are behind on paying their electric and natural gas bills that the Kansas Cold Weather Rule ends Tuesday.

The Kansas Corporation Commission says the rule aims to protect residential customers who cannot fully pay winter utility bills. It is in effect from Nov. 1 through March 31 of each year for customers of companies under the KCC’s jurisdiction.

The agency says customers can contact their utility company to set up a payment plan. The rule requires utilities to set up 12-month payment plans for customers who cannot afford to pay their full bill.

But the KCC cautions that failure to make arrangements or follow the payment plan could result in service disconnection.

 

Copyright 2015 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

 

 

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